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The following are some FAQs about online shopping,
Customers are advised to read all items before shopping:
1. Freight matters (local and international mail)
2.  Missing package
3. Tax liability

4. Exchange or return
5. Maintenance Service

6. Repair goods

1. Payment Methods

We accept the following payment methods:  Visa, MasterCard, Amex, ChinaUnion Pay, Jcb, Diners, CartesBancaires, Discover, Electron, Maestro, Paypal, Atome

2. Shipping fees

Local and international shipping

Local Shipping
Every purchase over HKD $500 will receive free shipping;
Unless specified to "pick up at store", we will charge HKD $30 shipping fee for every purchase below HKD $500  
International Shipping
Free shipping for every purchase over HKD $2000, otherwise shipping fees may vary  (HKD $40-100), depending on the weight of package

3. Lost packages

Rock Trading will not be responsible for the negligence of the third-party logistics company for missing packages during the delivery process.
In order to reduce the risk of missing packages, the company will use reputable logistics companies.Under normal circumstances, we would choose SF Express or Hong Kong Post as our 3rd party logistics option.

4. Tax Obligation

Customers need to take full responsibility for all taxes, and Rock Trading will not handle any related tax issues from the purchase, including but not limited to import taxes, sales taxes, etc. 
For all tax issues, customers may seek advice from local authorities.

5. Exchange or Refund

We do not offer refund options under normal circumstances, unless quantity of goods received does not match with the order or goods received are defective. 

If the goods are found to have any defects or problems delivered by logistics, Please contact our customer service to request replacement, within 24 hours of receiving the goods (the official third-party logistics system receipt and dispatch record shall prevail). The returned goods must be in a new and undamaged state.

6. Warranty 

All Wolke 7 Insoles, Listra Insoles, Infrared Ray Moist Heating Pad and TENS machine are subject to 1 year warranty. 
Warranty period starts from the date of purchase. 

*Warranty service is subject to terms and condition. details could be obtained from the reminders on the warranty card
​* Rock Trading reserves the right to make all final exchange decisions

7. Maintenance

We normally charge HKD $450 for maintenance after the warranty period.
Each product is limited to receive maintenance for once only. 
Please be reminded that maintenance service may usually take for a while (approximately 3-4 weeks), sorry for causing any inconvenience. 
Feel free to contact us for more details. 

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